Incident Identification and Notifications in Aging Services: A Systems Thinking Approach
Strengthening incident management in aging services starts long before an investigation begins. Yet, many organizations overlook the crucial first steps—prompt identification, immediate care, accurate severity assessment, and timely notifications. When these actions fall through the cracks, the consequences can be severe: worsened injuries, unchecked outbreaks, missed evidence, and damaged trust.
ECRI’s white paper explores these challenges through real-world–inspired scenarios and offers practical, systems-thinking guidance to help aging services providers operationalize more reliable, effective early-incident practices. Learn how to reinforce duty-of-care, protect residents and staff, and elevate organizational resilience from the moment an incident occurs.